Shipping Information
We ship products safely across Indonesia and internationally.
Java Island
Outside Java
available on request
Domestic Shipping
Shipping rates are calculated based on product weight, dimensions, and destination. Contact us via WhatsApp for a shipping quote before placing your order.
| Area | Estimate | Rate |
|---|---|---|
| Jabodetabek | 1–3 working days | Based on weight & volume |
| Java Island (outside Jabodetabek) | 2–5 working days | Based on weight & volume |
| Sumatra & Bali | 3–7 working days | Based on weight & volume |
| Kalimantan & Sulawesi | 5–10 working days | Based on weight & volume |
| Papua & Maluku | 7–14 working days | Based on weight & volume |
* Estimates exclude national holidays. Rates are calculated based on volumetric weight of the product.
International Shipping
We ship to selected countries worldwide. Rates and delivery times vary by destination, product size, and shipping method.
| Region | Estimate | Rate |
|---|---|---|
| Southeast Asia (MY, SG, TH, PH) | 7–14 working days | Quote via WhatsApp |
| East Asia (JP, KR, CN, HK) | 10–21 working days | Quote via WhatsApp |
| Middle East & Australia | 14–28 working days | Quote via WhatsApp |
| Europe & Americas | 21–45 working days | Quote via WhatsApp |
Need a shipping quote?
Tell us your destination, product, and quantity — we'll get back to you with the best rate and options.
* International shipping may be subject to customs duties and import taxes at the destination country. These charges are the responsibility of the recipient.
Courier Partners
JNE
J&T Express
SiCepat
DHL Express
For oversized furniture, we use specialized furniture delivery services with experienced truck fleets. DHL Express is available for international orders.
Safe Packaging
Our Packaging Standards
- ✓ Multi-layer bubble wrap for maximum protection
- ✓ Thick double-wall cardboard boxes
- ✓ Styrofoam corner protection
- ✓ Strapping bands for extra security
- ✓ "Fragile" and "This Side Up" labels
Shipping Insurance
All shipments are fully insured. If damage or loss occurs during delivery, we will replace the product or provide full compensation.
Document the package condition upon receipt. If there is any damage, contact us within 24 hours of delivery.
How to Track Your Order
- 1 Once your order is shipped, you will receive a tracking number via WhatsApp.
- 2 Use the tracking number on the courier's website to monitor your delivery.
- 3 If there are any delivery issues, contact us via WhatsApp with your order number.