Wrong Item Warranty
Wrong item? We replace or refund.
Your satisfaction is our priority. If the product you receive does not match your order — whether in type, size, color, or condition — we will replace the product or issue a full refund.
Warranty Coverage
Covered
- ✓ Product received differs from what was ordered (type/model)
- ✓ Size does not match the specifications in the order
- ✓ Color significantly differs from the product photos
- ✓ Product is damaged or defective upon receipt
- ✓ Incomplete product (missing components)
Not Covered
- ✗ Damage caused by misuse after receipt
- ✗ Claims submitted more than 3×24 hours after receipt
- ✗ Product has been modified or self-repaired
- ✗ Minor color differences due to screen calibration
- ✗ Damage caused by natural disasters or force majeure
How to File a Claim
Document the Product
Take clear photos or a video showing the issue. Include photos of the packaging, the full product, and the specific problem area.
Contact Us Within 3×24 Hours
Send the documentation along with your order number to our WhatsApp within 3×24 hours of receiving the product. Claims submitted after this window cannot be processed.
Verification by Our Team
Our team will verify the claim within 1×24 business hours. We will contact you to confirm and determine the best resolution.
Replacement or Refund
If the claim is approved, you can choose: a replacement product or a full refund to your account within 3–5 business days.
Resolution Options
Product Replacement
We will send a replacement product matching your order at no extra cost. Estimated delivery: 3–7 business days.
Full Refund
Full refund to your account within 3–5 business days after the claim is approved and the product is returned.
Furniture Care Tips
Teak Wood Furniture
- •Wipe with a damp cloth, avoid excess water
- •Use wood-specific furniture polish every 3 months
- •Avoid direct sunlight exposure
- •Use coasters to prevent water marks
Sofa & Upholstery
- •Vacuum regularly to remove dust
- •Clean stains immediately before they set
- •Avoid sitting on armrests
- •Rotate cushions periodically
Wrong Item? Contact Us Now
Don't wait — claims must be submitted within 3×24 hours of receiving your product.
File a Claim via WhatsApp